產品保固和服務政策 | QSAN 廣盛科技

XCalc 是用於大型工作負載的儲存總體擁有成本計算器，可簡單計算 QSAN 產品所配置的可用儲存空間。

企業通常轉向雲協作來橋接計算平台之間的資料。靈活、可存取和可管理的混合雲部署是有效協作以實現資料平穩過渡和轉換的最重要的關鍵。

HPC (高效能運算) 和 AI (人工智慧) 的融合正在改變世界。新時代需要新的儲存解決方案來高效處理不斷增長的資料。

隨著高品質格式的增加和硬體分辨率的不斷提高，現有的技術和基礎設施設備極為有限。

聰明學習，輕鬆管理。用強大的學習系統和創新的資料研究啟發學生。降低教育複雜性和數位資料管理的解決方案為高等教育創造雙贏環境。

託管服務供應商的解決方案，可幫助降低風險、降低複雜性、降低資本支出並構建安全的服務等級協定保證基礎架構。

虛擬化可以滿足可持續成長型企業的資訊技術需求，是企業成長和轉型不可或缺的重要解決方案。

數位資訊是企業的重要資產。您如何構建正確的資訊技術環境來滿足海量的資料增長、挖掘有價值的訊息並提高業務盈利能力？

更高的頻寬和更好的效能。

多功能儲存設備，幫助您遠端完成各種工作。

在雲端體驗流暢的虛擬桌面基礎架構 (VDI)。使用高效且經濟實惠的 QSAN 儲存部署 VMWare、Hyper-V 和 Citrix VDI。

開發人員的生產力決定了產品創新的速度。開發維運的高效儲存加速了整個開發和生產過程，以增強公司的競爭力。

資料是企業的核心競爭力，無論是硬體故障還是意外，資料損壞的災難都會直接降低企業的競爭力。

保護重要業務資料免遭未經授權的泄露、竄改或破壞。

轉到閃存領域，您可能希望從中小企業 / 入門級全閃存陣列開始。但以目前的市場，是否只是一種速度更快的混合陣列？

資料是企業最重要的資產。災難以隨機方式發生，如果沒有保護其資料，業務將處於危險之中，並為進一步的成功造成重大損失。

為了能夠採集到更豐富的資料，高畫質鏡頭帶來了更高的頻寬要求、更高的寫入速度和更大的儲存容量。

雲協作是計算平台之間的橋樑。透過公有雲和私有雲的多元化實施。

統合資料，隨時隨地進行管理，透過簡化的平台和詳細的系統訊息，實現更智慧的資料管理。

加入我們，探索更多由我們可靠的合作夥伴 Veeam 和威騰電子提供支援的關鍵儲存技術。憑藉他們的洞察力，這一年度盛會將為業界帶來對下一代創新資料應用的全面了解。

XCalc 是用於大型工作負載的儲存總體擁有成本計算器，可簡單計算 QSAN 產品所配置的可用儲存空間。

企業通常轉向雲協作來橋接計算平台之間的資料。靈活、可存取和可管理的混合雲部署是有效協作以實現資料平穩過渡和轉換的最重要的關鍵。

HPC (高效能運算) 和 AI (人工智慧) 的融合正在改變世界。新時代需要新的儲存解決方案來高效處理不斷增長的資料。

隨著高品質格式的增加和硬體分辨率的不斷提高，現有的技術和基礎設施設備極為有限。

聰明學習，輕鬆管理。用強大的學習系統和創新的資料研究啟發學生。降低教育複雜性和數位資料管理的解決方案為高等教育創造雙贏環境。

託管服務供應商的解決方案，可幫助降低風險、降低複雜性、降低資本支出並構建安全的服務等級協定保證基礎架構。

虛擬化可以滿足可持續成長型企業的資訊技術需求，是企業成長和轉型不可或缺的重要解決方案。

數位資訊是企業的重要資產。您如何構建正確的資訊技術環境來滿足海量的資料增長、挖掘有價值的訊息並提高業務盈利能力？

更高的頻寬和更好的效能。

多功能儲存設備，幫助您遠端完成各種工作。

在雲端體驗流暢的虛擬桌面基礎架構 (VDI)。使用高效且經濟實惠的 QSAN 儲存部署 VMWare、Hyper-V 和 Citrix VDI。

開發人員的生產力決定了產品創新的速度。開發維運的高效儲存加速了整個開發和生產過程，以增強公司的競爭力。

資料是企業的核心競爭力，無論是硬體故障還是意外，資料損壞的災難都會直接降低企業的競爭力。

保護重要業務資料免遭未經授權的泄露、竄改或破壞。

轉到閃存領域，您可能希望從中小企業 / 入門級全閃存陣列開始。但以目前的市場，是否只是一種速度更快的混合陣列？

資料是企業最重要的資產。災難以隨機方式發生，如果沒有保護其資料，業務將處於危險之中，並為進一步的成功造成重大損失。

為了能夠採集到更豐富的資料，高畫質鏡頭帶來了更高的頻寬要求、更高的寫入速度和更大的儲存容量。

雲協作是計算平台之間的橋樑。透過公有雲和私有雲的多元化實施。

統合資料，隨時隨地進行管理，透過簡化的平台和詳細的系統訊息，實現更智慧的資料管理。

Standard warranty rules apply to QSAN products:

3 years for 2U and above rack-mounted models

2 years for tower models and 1U rack-mounted models

Extra warranty period might be provided by QSAN’s worldwide dealers/distributors. Please contact your dealer / distributor for the local warranty period. Extended warranty may be offered with extra payment in some countries.

QSAN warrants to customer that each product will be free of material defects in workmanship. And each product will perform substantially in accordance with QSAN’s published product specifications accordingly during the warranty period. If a product does not operate as warranted during the applicable warranty period, QSAN shall, at its option and expense (except for shipping cost), repair the defective product or part, deliver to the customer an equivalent product or part to replace the defective item. All products that are replaced will become the property of QSAN. Replacement products may be new or refurbished.

Warranty will be void, if..

the term of warranty has expired.

the QSAN label or barcode sticker has been altered or obscured orremoved from them.

the products have been installed or used in a manner not specified or described in the product specification.

the products have been disassembled, repaired, modified or altered by any unauthorized service center or personnel.

the products have been mishandled, misused, willfully damaged, neglected, modified, changed, or defaced in any way.

the customer fails to apply any correction, modification, enhancement, improvement or other update made available to customer by QSAN.

the defect was subject to Force Majeure, such as act of God, flood, lighting, earthquake, war, vandalism, theft, brownouts or sags. (damage due to low voltage disturbances)

Repair Service

Warranty and out-of-warranty service should be obtained by contacting the system integrator/dealer/retailer or distributor where the customer purchased the product from. When requesting for service, the proof of purchase and the product serial number must be provided. The return of the defective product should be strictly through the original route of purchase, and the customers shall pack the product appropriately to prevent the returned product from suffering in the transportation. All received packages will be opened under camera for recording the status upon arriving QSAN, in case any damage caused by the courier or improper package. Do not allow any unauthorized service center or personnel to repair or modify the product. If the original channel is no longer in business or unavailable, the customer may contact QSAN Technical Support Department for international RMA services. In this case, the customer will be charged for handling fee, US $80, and all fees incurred, including two ways freight, duties, taxes and brokerage fee. It is customer’s sole responsibility to back up his/ her data. Before allowing any service from QSAN or its service provider, including remote login check and repairing service, the customer must back up the data and remove any of the customer’s confidential, proprietary or personal information. Neither QSAN nor its service provider will be liable for any damage, loss and exposure of confidential or private information or data contained in any product, hardware, software or media.

Bring Enterprise Service to SMB businesses

At QSAN we have always strived to bring our customers the highest levels of support and service at an affordable price. Modern businesses can no longer tolerate down time, 24/7 operation is the norm. So as part of our global strategy, we have built our systems to the highest possible standards, but piece of mind in the rare event of any issues is important. So we have carefully crafted our service levels to match business needs in a simple and affordable way. These support packages are designed to enhance the free warranty that come with all QSAN devices. Every business is different, so we wanted to have tailored packages that match the service levels for anyone from a small business up to enterprise customers with multi-site and international locations. For details on the support packages in your area, please see the table below, or feel free to contact us to find out more.

Availability & Locations

Currently these support services are only available in the EU for all QSAN product lines. Any country outside of the regions outlined below are unable to be covered by the current level of service. However, for those outside the EU we may be able to tailor a package for you, so please contact your QSAN representative to find out more.
For logistical reasons, some remote EU areas may be limited to certain SLA’s, for any questions please contact our QSAN sales team who will be happy to go through this in detail.

Service Offerings

Exclusive support services are classified into the following four levels.

Service Offerings	Level 1 ADV REP	Level 2 NBD	Level 3 5 x 9 x 4	Level 4 7 x 24 x 4
Next business day parts replacement
Next business day onsite intervention
9 hours a day from Monday to Friday, 4 hours onsite intervention
24 hours a day, 7 days a week, 7 hours onsite intervention
24 x 7 Telephone support
Unlimited web, Skype, email support
Access to online technical knowledge database
Remote console diagnostics

Region Restrictions

Different countries in Europe may have different support services provided. The following table shows the conditions and restrictions.

Service Offerings	Level 3 5 x 9 x 4	Level 4 7 x 24 x 4
Maintenance Locations
UK & Ireland
France
Belgium, Netherlands, Luxemburg
Italy, Spain
Portugal
Poland**
Denmark
Sweden***
Norway, Finland****
Eastern European Countries (EU-countries)
USA - all states (major cities)	please contact us for projects with this SLA request	please contact us for projects with this SLA request

* Customs procedures might be involved for the Advanced Replacement services in Switzerland, which might extend the replacement process. {0} ** 5x9x4h onsite intervention in Poland restricted to 100km radius from: Katowice, Wroclaw, Warszawa, Poznan. {1} *** Advanced replacement in Sweden might be restricted to the areas of DHL delivery. NBD on-site support restricted to 100km radius from: Stockholm, Gothenburg, Malmö. {2} **** Customs procedures might be involved for the Advanced Replacement services in Norway & Finland, which might extend the replacement process. {3} ***** Czech Republic NBD onsite service level is restricted to Prague area . Please contact us for any other regions.

Software Support Policy

The events and a timeline related to the Software Support Policy are illustrated below.

General Availability (GA):

The date QSAN launches storage devices for purchase and delivery to customers worldwide. This date also marks the beginning of our software support phase. During this phase, QSAN will provide software feature improvements, software maintenance updates, bug fixes, and security patches.

End of Life (EOL):

The date QSAN stopped serving the storage system. It will no longer be possible to get quotes or order. This marks the beginning of the maintenance support phase. During the maintenance support phase, software maintenance releases, bug fixes, and security patches will be provided.

End of Software Support (EOSS):

After the maintenance support period ends, QSAN will no longer provide support including software maintenance, bug fixes and critical security patches.

If you have questions or are interested in this exclusive service, please{0}contact us{1}.

Contact Sales

[email protected]

Corporate HQ: 4F., No.103, RuiHu Street, NeiHu District, Taipei, Taiwan 11494

Phone: +886-2-7720-2118

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