Warranty snd Service Policy

LIMITED PRODUCT WARRANTY

THIS LIMITED WARRANTY (“WARRANTY”) IS NOT TRANSFERABLE AND APPLIES ONLY TO QSAN TECHNOLOGY INC. (“QSAN”) PRODUCTS THAT ARE PURCHASED FROM QSAN OR ITS AUTHORIZED DISTRIBUTOR OR RETAILER. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERM OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. QSAN’S PRODUCTS ARE DISKLESS AND MAKE NO WARRANTY OF THE HARD DISKS INSTALLED AND HOLD NO RESPONSIBILITY OF ANY INTEROPERABILITY OR COMPATIBILITY ISSUE THAT MAY CAUSED BY (A) PERIPHERAL SOFTWARE OR HARDWARE DEVICES; (B) CONFIGURATIONS NOT SUPPORTED BY QSAN ARE USED. YOU HAVE TO TAKE FULL RESPONSIBILITY ON MAINTAINING ALL NECESSARY DATA BACKUP PLANS FOR ANY DATA LOSSES AS A RESULT OF USING QSAN PRODUCTS. QSAN WILL NOT BE LIABLE IN ANY WAY FOR THE LOSS OF DATA STORED ON QSAN’S PRODUCTS AND ANY DAMAGE CAUSED BY IT.
QSAN cannot guarantee that QSAN products are fully exempt from failure or defects (such as software bugs, viruses, or other flaws). In no circumstance shall QSAN be liable for any direct, indirect, punitive, special, exemplary, incidental, consequential, or other damages of any kind (including but not limited to hardware and system damage, loss of data, loss of profits, loss of any other economic advantage). Should you contact QSAN during the effective warranty period regarding product flaws or product failure to meet expectations, QSAN will rely on the judgment of QSAN engineers to repair or replace the product after inspection. Should QSAN be contacted during the effective warranty period, QSAN is obliged to provide technical support. Out of the warranty period, the user may contact QSAN to apply for software technical support. If QSAN is unable to repair or replace the user’s product, purchase invoices or receipts must be checked, and the user may contact QSAN to begin the refund process. Regardless of the country which products are used in, this warranty shall be dealt with in accordance to the relevant regulations of laws of Taiwan (R.O.C.)

  • Standard warranty rules apply to QSAN products:
  • 3 years for 2U and above rack-mounted models
  • 2 years for tower models and 1U rack-mounted models
  • Warranty will be void, if..
  • Repair Service
  • Bring Enterprise Service to SMB businesses
  • Availability & Locations
  • Service Offerings
  • Service Offerings Level 1
    ADV REP
    Level 2
    NBD
    Level 3
    5 x 9 x 4
    Level 4
    7 x 24 x 4
    2 business day advanced parts replacement
    Next business day parts replacement
    Next business day onsite intervention
    9 hours a day from Monday to Friday, 4 hours onsite intervention
    24 hours a day, 7 days a week, 7 hours onsite intervention
    24 x 7 Telephone support
    Unlimited web, Skype, email support
    Access to online technical knowledge database
    Remote console diagnostics
  • Region Restrictions
  • Service Offerings Level 1
    ADV REP
    Level 2
    NBD
    Level 3
    5 x 9 x 4
    Level 4
    7 x 24 x 4
    Maintenance Locations
    UK & Ireland
    France
    Belgium, Netherlands, Luxemburg
    Italy, Spain
    Portugal
    Poland**
    Denmark
    Sweden***
    Norway, Finland****
    Czech Republic*****
    Eastern European Countries
  • If you have questions or are interested in this exclusive service, please{0}contact us{1}.
  • Contact Sales
  • Sales@qsan.com

  • Corporate HQ: 4F., No.103, RuiHu Street, NeiHu District, Taipei, Taiwan 11494

  • Phone: +886-2-7720-2118