At QSAN we have always strived to bring our customers the highest levels of support and service at an affordable price. Modern businesses can no longer tolerate down time, 24/7 operation is the norm. So as part of our global strategy, we have built our systems to the highest possible standards, but piece of mind in the rare event of any issues is important. So we have carefully crafted our service levels to match business needs in a simple and affordable way.
These support packages are designed to enhance the free warranty that come with all QSAN devices. Every business is different, so we wanted to have tailored packages that match the service levels for anyone from a small business up to enterprise customers with multi-site and international locations. For details on the support packages in your area, please see the table below, or feel free to contact us to find out more.
Currently these support services are only available in the EU for all QSAN product lines. Any country outside of the regions outlined below are unable to be covered by the current level of service. However, for those outside the EU we may be able to tailor a package for you, so please contact your QSAN representative to find out more.
For logistical reasons, some remote EU areas may be limited to certain SLA’s, for any questions please contact our QSAN sales team who will be happy to go through this in detail.
|Level 1 |
|Level 2 |
2 business day advanced parts replacement
|Next business day parts replacement||•||•|
|Next business day onsite intervention||•||•|
|9 hours a day from Monday to Friday, 4 hours onsite intervention||•|
|24 hours a day, 7 days a week, 7 hours onsite intervention||•|
|24 x 7 Telephone support||•|
|Unlimited web, Skype, email support||•||•||•|
|Access to online technical knowledge database||•||•||•|
|Remote console diagnostics||•||•||•|
|Level 1 |
|Level 2 |
Germany, Austria, Switzerland*
involoved for CH)
|UK & Ireland||Yes||Yes||Yes|
|Belgium, Netherlands, Luxemburg||Yes||Yes||Yes|
|Italy, Spain||Yes||Yes||upon request|
|Poland**, Cyprus||Yes||Yes||Yes, however limited areas|
|Sweden***||Yes (within delivery|
zones using DHL
|Norway, Finland****||Yes (note: customs|
|Yes for Norway||not available|
|Czech Republic*****||Yes||Yes||not available|
|Eastern European Countries||Yes||not available||not available|